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Can't Create a New Notebook in OneNote Mobile App for Android

Anonymous
2022-01-14T13:24:06+00:00

I downloaded the OneNote app from the Google Play Store onto my Pixel 3. I noticed that when I first opened it, it did NOT ask me to sign into my Microsoft account. I'd seen a tutorial on YouTube that said it would, but it didn't ask me to do so. When it opened, it did have a Notebook set up with my first name, so it seems to know who I am. However, it won't let me rename that Notebook, and when I try to create a new Notebook with the name I want, I get the error message below. Please advise how to resolve this problem so that I can use my OneNote. Thanks!

Microsoft 365 and Office | OneNote | For home | Android

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  1. Anonymous
    2022-01-17T18:04:00+00:00

    Hello wax049,Thank you for bringing this to our attention. We appreciate that you've taken the time to post your concern here in Microsoft Community Forum. We understand that you’re having trouble creating a notebook in OneNote for Android. Let’s check on this together and find ways to address this matter. Now for us to better assist you on this matter I need to ask the following:

    1. Have you tried restarting your mobile phone?
    2. Please consider uninstalling and reinstalling the OneNote app
    3. Please check for some updates on the Google Play store.

    Please make sure when you create a new notebook you named it without using special characters or invalid characters. Please consider creating a notebook and name it as " Test" so that we can check if the issue is with the name you setup or not.

    We look forward to your response.   

    Sincerely,Juhn Jac,Consumer M365 Forum Moderator

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  2. Anonymous
    2022-01-20T12:49:47+00:00

    Hi wax049 We have noticed that you haven’t replied to our last responses. We would like to know if the issue you have raised to us still on-going. If yes, please reply back so we can continue troubleshooting your concern.For more updates and support, you can also follow our office YouTube channel: https://www.youtube.com/user/MicrosoftWith respect,Juhn Jac,Consumer M365 Forum Moderator

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  3. Anonymous
    2022-01-21T11:28:14+00:00

    Hello wax049, 

    We still have not received any response from you since our last follow up message. Please feel free to create a new thread if you have different and new concerns.” Should you have any questions, please do not hesitate to let us know.Respectfully yours,Juhn Jac,Consumer M365 Forum Moderator

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