installing issue

Question

i've been trying to install microsoft office on my laptop and the window of "please stay online while office downloads" and everytime , it would load then says error code "30015-11(3221225506)", i've tried to uninstall it , and reset my computer, but it still does not work. i need help ASAP. i've called the microsoft helpline, but was referrred to the online troubleshooting procedures.

Answer 1

Hi there,

Welcome to Microsoft Community.

Based on the description, it seems like there shows error code and failed to install Office suite successfully on your laptop after it had a reset. If so, please check if these general troubleshooting ways will help for your scenario.

1.Run the official support tool. See: About the Microsoft Support and Recovery Assistant

2.Use ODT method to install Office suite. See:

Configuration options for the Office Deployment Tool - Deploy Office | Microsoft Docs(Official article about ODT)

Installing Microsoft Office hangs at 51% - Microsoft Community(Detailed steps provided by forum engineers)

3.Check the resolutions shared by other community members. See: Cannot Install Office 365. Error: 30015-11 (3221356598) - Microsoft Community and ERROR CODE 30015-11 (3221225506) - Microsoft Tech Community

If the issue persists, please share us the below details and test results for a further troubleshooting for your scenario.

1.If your subscription is Microsoft 365 Personal/Family or Microsoft 365 Business/Enterprise?

2.When you create a new admin profile and try to install on that profile, if it will show the error code still. See: Create a local user or administrator account in Windows 10 (microsoft.com). We need this result as if the error persists even on a new profile which performed a clean environment, it means the issue could be related with the system side and we need to provide the further support channel to investigate the issue.

Feel free to post back with more needed details.

Best Regards,

Mia

Answer 2

Hi,

Feel free to post back with more details from your side and we will offer further support about the installation issue.

Best Regards,

Mia