Sharepoint: Can't Save Your Changes error

Question

We are running into an error where an error message pops up when we try to work with Excel files on Sharepoint:

"Your file {filename.xlsx} wasn't saved because we cannot merge your changes with changes made by someone else using an older version of Excel."

The message box has two options: "Save a Copy" and "Discard My Changes"

Any advice on how to debug through this and when this error would occur would be greatly appreciated.

Answer 1

Hi,

Thanks for sharing back with the further troubleshooting status.

As engineers here focus on SharePoint Online and have limited experience or test resources on SharePoint Server, it is recommended to post a new thread in another related community where experts and community members there have more experiences on issue with Servers: office-sharepoint-server-itpro - Microsoft Q&A to get more ideas about this error message.

But if you want, you and your organization can also have a test with an uploaded file via SharePoint Online in browser and see if the similar issue will happen again. This may help to narrow down if the issue is more related with the Server side or the tenant background side.

Best Regards,

Mia

Answer 2

1. Using SharePoint Server
2. Will get you details on this.
3. All our files run into this issue.
4. All the users we've spoken with have run into this issue.

What we are trying to narrow down is when something like this happens. Does Excel send this error when we are trying to edit the workbook? Or does this also happen if a third-party plugin runs on sharepoint workbooks?

Answer 3

Hi,

Welcome to Microsoft Community.

To have a better understanding of your scenario and narrow down the cause of the issue, please share us more details.

1.Are you using SharePoint Online in browsers instead of SharePoint Server?

2.How did you open and edit the workbook when you got this error message? Like you clicked this workbook and edit it in Excel Online or opened it in desktop app Excel? If in desktop, please share us the screenshot in Excel>File>Account(full screenshot).

3.If other Excel workbooks or Word documents will have the error?

4.If all users will have the same error with this workbook or just some specific users will face this issue?

Sorry that engineers here have no resources to debug on your side so we can only narrow down the issue by getting more details from your tests. If you need a remote session to debug this more efficiently, contact this support channel and engineers there have the permission to do this. Get support | Microsoft Docs

Feel free to post back.

Best Regards,

Mia