iPad App not allowing text input

Question

The iPad app will not allow text or drawing input or edits. When selecting an area to edit or add, the app reacts as if it is viewing the document in read only mode. Text and drawing options are greyed out. Any ideas on how I can fix this?

Answer 1

Hi Jessie Hadaller,

May I know if you received the reply? Feel free to share the requested information for troubleshooting when you have time, I will continue trying best to help you.

Best regards,

Tina

Answer 2

Hi Jessie Hadaller,

Thank you for querying in this forum.

I go through the post carefully. Since you post the question in Word category, may I confirm if the issue appears when you try to edit in Word application?

And to better understand the situation and help you troubleshoot the issue, could you please confirm information below? I will try my best to help you.

1.Does the issue only happen in Word? Can you edit or draw in other Office applications? Excel and PowerPoint?

2.Could you share a screenshot about "Text and drawing options are greyed out"?

3.What is your iPad screen size? And what Microsoft 365 plan do you have?

4.What is your iPad OS version and Word application version?

Many thanks for your patience and effort. Hope you have a nice day and stay safe!

Best regards,

Tina

Answer 3

Hello Jessie Hadaller!

Welcome to Microsoft Office Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We do understand your concern that you are having issues with your iPad app that is not allowing you to input text. Let's us check on this together and sort this out. Rest assured, we will do anything in our capability to assist you with your concern.

For us to better assist you, we would like to ask a few questions;

1. May we ask what specific application you are having issues with on your iPad?
2. Can you tell us a specific name of your office license? Is it Microsoft 365 family/personal or business?
3. When did the issue started?
4. Is there any error message that show up on the application? A photo or screenshot of the error would be very helpful.

We look forward to your response.

Sincerely,

ReynaldoB

Consumer M365 Forum Moderator

Microsoft Community