one drive does not sync

Question

Hi,

I have a problem with my one drive app on my mac.

It does not sync and its looks like it has a problem with the folder's name that has hyphen. I changed the name of the folder but the issue has not resolved yet.

I tried to use one drive on my windows computer. It says that it cant connect to the internet. I tried to turn of the firewall and everything. It still does not work.

Could you pleas help me ASAP.

Thanks,

Parvin

Answer 1

Hi,

The problem with my mac is solved.

But I still cannot sign in to my onedrive on my windows. I removed the program and reinstalled it. I still have the same problem.

Answer 2

Hi Parvin，

I'm writing this reply to follow up on this thread, may I know if you have checked my last reply? When you have time, you are welcome to come back and let us know if you still need help here.

Hope you are all well during this period, stay safe and have a nice day : )

Best Regards,

Arck

Answer 3

Hi Parvin,

Thanks for using Microsoft products and posting in the community, I’m glad to offer help.

According to your description, for the folder name, please try to rename it though the OneDrive Web App instead of modifying it in Finder to check the outcome.

For the OneDrive issue on Windows, please try to reset the OneDrive application and make sure you have update it to the current latest version and try to log in again.

Reference:

-      Reset OneDrive - Office Support

-      OneDrive release notes - Office Support

Please feel free to let us know if there is any progress.

Best Regards,

Arck