Power BI Enabling WebView2

Question

Hello!

I am an IT admin for a company and one of my user uses power BI and is having a problem. I have never used this and know nothing about it :(

When he trys to open a file he just gets a blank grey screen.

Google tells me this is possibly a webview2 issue - i have checked and can see that he does have it installed but apparently he needs to enable the "Power BI Desktop infrastructure update"

I have no idea where or how he does that - I found this guide;

https://docs.microsoft.com/en-us/power-bi/consumer/end-user-preview-features

but when he tries to follow those steps he doesn't see anything like what it describes - and it also doesnt look like the screenshot in this thread

https://powerbi.microsoft.com/en-us/blog/power-bi-desktop-installer-changes-webview2/
how does he do this? can anyone provide DETAILED instructions as your speaking to someone who has never even seen the software before.

Thanks,

Answer 1

Hi adrian...87,

Thank you for posting in this Answer Community.

Considering your issue is related to Power BI, to avoid sharing any incorrect information, I would recommend you ask the experts in the Power BI community for a better help.  Since members there are good at this aspect. And the related supported team in that community will further help you. You will get a more detailed and professional answer to your query there.

Moreover, the following threads in the Power BI community may help you.

 Solved: Webview2 Process Failed. Out of Memory? - Microsoft Power BI Community

Solved: Cannot invoke on WebView2 Web Browser in its curre... - Microsoft Power BI Community

Thank you for your understanding and efforts.

Best Regards,

May