OneNote Android synchronization error E0000024 de2nn 40001 | e3faefaa-3f5a-c14f-90d9-e856abc9185a 202107171639

Question

Hello,

I use OneNote professionally (PC Windows 10 and smartphone Android) and was previously very convinced of the possibility to make notes on the go on the smartphone and then edit them on the PC.

However, I noticed yesterday that my notes on the smartphone have not been synced since 6/30/2021.
The app on the smartphone seems to hang when syncing and shows me the above error message.
Additionally, it tells me that I am in offline mode and that I should log in. When I click log in, the error message just disappears and nothing happens.
I have tried the standard troubleshooting:

• Internet access is via WLAN
• Application stopped and cache cleared
• OneNote is synchronized between PC and OneDrive

Since I have been taking notes on the go for 3 weeks now, I can't just log off when offline. Then all the notes are lost.
How to fix this problem?

Many thanks and best regards
Lennart

Answer 1

Hi Lennart!

Welcome to Microsoft Office Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to sync your OneNote Notebook in Android and is unable to because you are getting synchronization error E0000024 de2nn 40001 | e3faefaa-3f5a-c14f-90d9-e856abc9185a 202107171639. Let’s us check on this together and sort this out. Rest assured, we will do anything in our capability to assist you with your concern.

As per your description, you have discovered issue recently that the OneNote is on offline mode. In your isolated case, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

1. May we know the Android version (Operating System) and model?
2. What email address is the Notebook synced with (School/University or Company/Business or Personal Email)? If you are using School/University or Company/Business email address, kindly sign in here: Office If you are using Personal Email, kindly sign in here: OneDrive Kindly locate the file, check if all is synchronized in between app on other devices.
3. Install OneDrive in your Android and sign into your account

Threads you might like to check:

• Onenote unable to sync Error E0000024 cnumq
• OneNote Sign in issues - Microsoft Q&A
• Sync Error Code: 0xE40200AA

We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.

Sincerely,

Kathy Agn

Consumer M365 Forum Moderator

Microsoft Community