Hyperlink not working in word

Question

I added an hyperlink of my Instagram profile to a word document and it is not working well. When I click, it takes me to the main page of Instagram, instead to the actual profile.

How can I make it work?

Answer 1

Hi，Inés_713

Welcome to Microsoft Community and thank you for sharing your concern with us today.

I understand that you can not add your hyperlink in Word document successfully. l am glad to offer you help on this issue.

According to our test, your question cannot be fully reproduced. You can try to copy the link to other places to see if it can opens correctly. Or you can add other's hyperlink of Instagram profile in Word to see if it can open at the right page.

You can also see if your web version of Instagram is already logged in.

If you are still confused, you can click the following link to send me a private message with a screenshot of the page you want to hyperlink.

Private Messages - Microsoft Community

I hope the information provided is useful for you. If you have any additional questions, please do not hesitate to reach out to our support.

Best Regards

Clara Geng | Microsoft Community Support Specialist

Answer 2

Thank you so much for your answer.

I did everything you suggested, but it is still not working.

Also, my access is denied for the link you sent me.

In case this help, here is the link I am trying to use: https://www.instagram.com/convospanish/

Best,

Inés.

Answer 3

Hi, Inés_713

Regarding that you cannot open the link I provided, you can try to change a different browser.

You can copy the URL which you need to make a hyperlink in other places. Then compare this URL with the URL of the hyperlink in the word to see if there are any differences.

I hope the information provided is useful for you. If you have any additional questions, please do not hesitate to reach out to our support.

Best Regards

Clara Geng | Microsoft Community Support Specialist