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I have a Visio license
But I need to update my payment method as the underlying card account has been closed
I got the message from Microsoft as below, but clicking the Pay Your Balance link does not work as I get an error message
Microsoft Support are of no help as it is impossible to actually contact support????
So, in a nutshell, MS sent me an email with no way to contact them to sort it out ???
Please could someone from Microsoft assist
Cheers
Warde
******@wlth.com
(Equally frustrating is having to
Error Message
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Message From Microsoft
| Your credit card was declined – update your payment method<br><br>The credit card you used to purchase Visio Plan 2 was declined. To avoid service disruption, go to the Microsoft 365 admin center and verify your payment information. Check your card number, CVV number, PIN and expiry date, and then retry your payment. | <br> | --- | --- | <br> | --- | <br> <br> | Pay your balance > | <br> | --- | <br> | --- | <br> | --- | --- | <br> | --- | <br> <br> | If you continue to have a problem, you may need to contact your bank.<br><br>If you’ve already updated your payment information or paid your bill, disregard this email.<br><br>Learn how to add or update your payment information > | <br> | --- | --- | <br> | --- |
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| Account information<br><br>Organisation name: WLTH<br><br>Domain: wardewynterwlth2.onmicrosoft.com<br><br>Payment method: **** **** **** 2571<br><br>Subscription name: Visio Plan 2<br><br>Start date: 10 March 2021<br><br>Expiry date: 3/10/2022 12:00:00 AM<br><br>Licences: 1 | <br> | --- | --- | <br> | --- |
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Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi
Thanks for the response
The Account is not listed in my MS Account ******@wlth.com. Or at least I cannot find it
I do have Visio, and the email from MS was to directed to ******@wlth.com
So, I am not sure where to look to find where this app can be viewed?
Cheer
Warde
Is that app shown on your MS Account? If so update the payment method there.
Tech Support & Billing are two unconnected dept's