Word keeps renaming a document automatically

Question

why does word change the name of a document when i open it

for example, before i open the word document it is named MY SOA DOC - smith, john & when it is opened the name changes to MY SOA DOC - smith^J john and it saves this way - it does it all the time to all word documents ... it adds a ^J to the name

it has been occurring for quite sometime now ... word automatically changes the name of the document

Answer 1

The substitution is being made because your save location doesn't support commas in file names or paths. See https://support.microsoft.com/en-us/topic/why-has-my-filename-changed-from-comma-to-%5Ej-f14307b4-e9ff-4cd9-be79-9524bb323744.

Answer 2

Try naming your document without the & character: Restrictions and limitations in OneDrive and SharePoint (microsoft.com)

Answer 3

Dear Belliab,
I'm Renzo, I'll help you with your question.
You could try with following process:

1. Run Word in Safe-mode, tap and hold "Ctrl" key the open the app, should be appears a pop up window that you try to run Word in Safe-mode, click on Yes, then check out app behavior.
2. If it's work fine, the issue could be related to an add-in in the app, you should remove the add-ins installed on the app.
   https://support.microsoft.com/en-us/topic/view-...
3. If previous process does not work, in search-box of Windows toolbar, type: Control Panel and open it.

Click in Programs > Uninstall a program, find Microsoft Office 365, right-click over it > click on "Change" then "Quick Repair".

If does not work, you can use an "Online Repair".

Take a look at below link for further information:
https://support.microsoft.com/en-us/office/repa...

4. If the error persists, you should uninstall Office with the Support tool, refer to "Option 2" in following link:
   https://support.microsoft.com/en-us/office/unin...

Note: before uninstall you will need the original activation "key" to install it again, or depending if your license is associated to your account.

5. Then re-start your PC and Install the last Office version from following link:
   https://support.microsoft.com/en-us/office/down...