Create a choice list in Framework Composer

Vázquez Romero, Adrián 21 Reputation points
2021-08-13T16:05:42.407+00:00

Hi,
I want to create a multichoice button list with Framework Composer. I have almost 30 triggers each with its intents, they works well but, since they are FAQs I would like to guide the user to the possibilities by a two levels of multichoice button lists. For example: "What phase are you in?" [Before] [Doing] [After]. And if the user push [Before], the bot shows 10 examples of intents. The same with [Doing] and [After]. Also I want the possibility of write the doubt at the beggining.
My problem is that, since I have no intents for "before", "doing" and "after", so Luis do not predict it.
How can I do that? I have very poor experience in Composer and I do not find examples.
I would like to know how compose the multichoice node and the next who get the information.
Thanks.

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Accepted answer
  1. Dana VanHooser (TEKsystems, Inc.) 86 Reputation points
    2021-08-13T17:29:55.27+00:00

    I would like to guide the user to the possibilities by a two levels of multichoice button lists.

    This is a perfect scenario for a combination of choice prompt and suggested actions. Create a choice prompt for the first (before, doing, after). Then, add a switch branch, then handle each choice with Suggested actions. I just tested this and it looked like what you want:
    123147-image.png

    Here is what the sent a response activity looks like (using a structured response of Suggested Actions):

    [Activity  
        Text = Please pick one  
        SuggestedActions = intent1 | intent2 | intent3 | intent4 | intent5 | intent6 | intent7 | intent8 | intent9 | intent10  
    ]  
    

    I want the possibility of write the doubt at the beginning.

    I'm not sure what you mean by this. Does the above accomplish what you need?

    My problem is that, since I have no intents for "before", "doing" and "after", so Luis do not predict it.

    That is fine. Those aren't true intents anyhow. Like I said; choice prompt and suggested actions are a great solution.

    2 people found this answer helpful.

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