Hi, I want to create a multichoice button list with Framework Composer. I have almost 30 triggers each with its intents, they works well but, since they are FAQs I would like to guide the user to the possibilities by a two levels of multichoice button lists. For example: "What phase are you in?" [Before] [Doing] [After]. And if the user push [Before], the bot shows 10 examples of intents. The same with [Doing] and [After]. Also I want the possibility of write the doubt at the beggining. My problem is that, since I have no intents for "before", "doing" and "after", so Luis do not predict it. How can I do that? I have very poor experience in Composer and I do not find examples. I would like to know how compose the multichoice node and the next who get the information. Thanks.

I would like to guide the user to the possibilities by a two levels of multichoice button lists. This is a perfect scenario for a combination of choice prompt and suggested actions. Create a choice prompt for the first (before, doing, after). Then, add a switch branch, then handle each choice with Suggested actions. I just tested this and it looked like what you want: Here is what the sent a response activity looks like (using a structured response of Suggested Actions ): [Activity Text = Please pick one SuggestedActions = intent1 | intent2 | intent3 | intent4 | intent5 | intent6 | intent7 | intent8 | intent9 | intent10 ] I want the possibility of write the doubt at the beginning. I'm not sure what you mean by this. Does the above accomplish what you need? My problem is that, since I have no intents for "before", "doing" and "after", so Luis do not predict it. That is fine. Those aren't true intents anyhow. Like I said; choice prompt and suggested actions are a great solution.

Create a choice list in Framework Composer

Accepted answer

Dana VanHooser (TEKsystems, Inc.) 86 Reputation points

2021-08-13T17:29:55.27+00:00
I would like to guide the user to the possibilities by a two levels of multichoice button lists.

This is a perfect scenario for a combination of choice prompt and suggested actions. Create a choice prompt for the first (before, doing, after). Then, add a switch branch, then handle each choice with Suggested actions. I just tested this and it looked like what you want:

Here is what the sent a response activity looks like (using a structured response of Suggested Actions):

[Activity Text = Please pick one SuggestedActions = intent1 | intent2 | intent3 | intent4 | intent5 | intent6 | intent7 | intent8 | intent9 | intent10 ]

I want the possibility of write the doubt at the beginning.

I'm not sure what you mean by this. Does the above accomplish what you need?

My problem is that, since I have no intents for "before", "doing" and "after", so Luis do not predict it.

That is fine. Those aren't true intents anyhow. Like I said; choice prompt and suggested actions are a great solution.
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2 people found this answer helpful.
YutongTie-MSFT 48,586 Reputation points

2021-08-17T16:37:22.047+00:00

@Vázquez Romero, Adrián Hope you have solved your problem! Does above answer help? Please feel free to let us know if you have more questions.

Regards,
Yutong

Vázquez Romero, Adrián 21 Reputation points

2021-08-18T10:03:26.117+00:00

Thanks @Dana VanHooser (TEKsystems, Inc.) , I now understand everything but:

When I test in Composer's chat, it does not show the suggested actions. Do I need to test in other channels? I had not used suggested actions before.

In the suggested actions, in the example "intent1 | intent2 | intent3...." Do I need to write the intent name? or a user undertandable sentence like "file a complaint"? How the bot knows what to answer after the user select?

I want the possibility of write the doubt at the beginning.
I'm not sure what you mean by this. Does the above accomplish what you need?

At this point I wanted to say that, if the user type a question like "My problem is that ..." when bot is showing the multichoice list, I would like it to answer the question and end the conversation or ask "what's more I can do?" for example. But the menu is still active, so it answers and then, goes back to the menu.

Thanks

Dana VanHooser (TEKsystems, Inc.) 86 Reputation points

2021-09-02T17:05:50.377+00:00

When I test in Composer's chat, it does not show the suggested actions. Do I need to test in other channels? I had not used suggested actions before.

It should. My assumption is that somehow the structured template is not correct. If you go to your Bot Responses for the dialog, and then click on Show Code; copy and paste the code and I can see if I see anything is amiss.

Dana VanHooser (TEKsystems, Inc.) 86 Reputation points

2021-09-02T17:06:02.513+00:00

In the suggested actions, in the example "intent1 | intent2 | intent3...." Do I need to write the intent name? or a user undertandable sentence like "file a complaint"?

Yes, you need to add the actual text of what you want to be used as an intent. Basically, you want the utterance (i.e. user undertandable sentance) just as if a user had typed it.

Per the documentation
https://learn.microsoft.com/en-us/azure/bot-service/rest-api/bot-framework-rest-connector-add-suggested-actions?view=azure-bot-service-4.0

"Suggested actions enable your bot to present buttons that the user can tap to provide input. Suggested actions appear close to the composer and enhance user experience by enabling the user to answer a question or make a selection with a simple tap of a button, rather than having to type a response with a keyboard. Unlike buttons that appear within rich cards (which remain visible and accessible to the user even after being tapped), buttons that appear within the suggested actions pane will disappear after the user makes a selection. This prevents the user from tapping stale buttons within a conversation and simplifies bot development (since you will not need to account for that scenario)."

Dana VanHooser (TEKsystems, Inc.) 86 Reputation points

2021-09-02T17:06:14.253+00:00

How the bot knows what to answer after the user select?

That depends on how you have your bot created/designed. How are these intents used normally? At the root level or just in a dialog? What are you wanting to do with that intent? Start another dialog?

Dana VanHooser (TEKsystems, Inc.) 86 Reputation points

2021-09-02T17:06:26.93+00:00

At this point I wanted to say that, if the user type a question like "My problem is that ..." when bot is showing the multichoice list, I would like it to answer the question and end the conversation or ask "what's more I can do?" for example. But the menu is still active, so it answers and then, goes back to the menu.

That is absolutely possible. This would be a interruption. Sounds like a local interruption, but you can handle global ones as well.
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Create a choice list in Framework Composer

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