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Planner. Error loading user settings. Please try again. If this continues please contact customer support.

Anonymous
2022-01-27T12:25:40+00:00

Hello all,

I cannot access my Planner board in Chrome when I'm signed in with my Google account in Chrome.
But if I use it as a guest, I can access Planner. I can also access my Plannes tasks in the tab inside of Teams, but I never use that. Cause I see that many people had a problem with that, but that is not the issue here it seems.

Any ideas on how to get it back in my preferred browser are much appreciated!

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Anonymous
2022-01-27T18:01:04+00:00

Hi Pepijn Schroeijers,

Thank you for posting in this community and I am sorry for this inconvenience caused to you.

In this case, you may try the following methods:

  1. Please try to open your web browser in InPrivate window.
  2. Please try to clear the browser cache and make sure that they also select the Cookies and website data option.
  3. Please try to use another web browser like Edge.

If the issue persists, please contact customer support according to the error message. Since this issue may be related to an incidence form the server side. And you may contact the Office 365 administrators in your organizations and open a support ticket in the Office 365 admin center via the steps in the articlefor further help. The support team there has the correct escalation channel for this case. It may be the most efficient way in handling this kind of issue.

For more information: How do I find my Microsoft 365 admin? - Office Support

Thank you for your efforts and understanding.

Best Regards,

May

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  1. Anonymous
    2022-02-04T09:23:45+00:00

    the issue is resolved now, don't know why, but it works again!

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  2. Anonymous
    2022-01-28T11:34:54+00:00

    you may try the following methods:

    1. Please try to open your web browser in InPrivate window.
    2. Please try to clear the browser cache and make sure that they also select the Cookies and website data option.
    3. Please try to use another web browser like Edge.

    Thank you for your reply!

    I've tried your options, and this is what I found:

    1. This works!
    2. This does not work for me :(
    3. This works!

    I can work around it with this, so thank you for the tips.
    It's just weird, because I never had issues before.

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