Microsoft Payment Query

Question

Hi,

I have 3 payments appear on my credit card in the last few days each for $1 from Microsoft*Store MSBill.Info NZ.

I have checked my payment history on my Microsoft account and it shows no transactions.

Any idea who best to contact?

Thanks

Answer 1

This is not likely to be an "Office" charge. The smallest "Office" charge I know of is US$2 per month for OneDrive.

It is more likely to be a game or MS Store purchase of some sort

How to investigate a billing charge from Microsoft

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible.
.

Answer 2

Hi RebeccaOwen1, my name is Therese`

I am sorry for what happened. I'd be glad to assist you with this.

This community is an end-to-end user, unfortunately, we do not have access to your account. Since this concern may require sensitive information, I highly recommend contacting Microsoft support directly to have this checked.

You can find Microsoft's local hotlines here: https://support.microsoft.com/help/28808

Alternatively, you can follow these instructions:

1. Please visit this link https://support.microsoft.com/en-us/contactus/
2. Choose "Get support in the browser instead".
3. Write a brief description of your request or issue in the box then click the "Get Help" button.
4. Click on the "Contact Support" button located at the bottom of the page. If you are not logged in, you will see "Sign in to Contact Support". Log in to your Microsoft account.
5. Select your Product or Service. Choose a Category then click Confirm.
6. Lastly, choose a support option.

Opening hours of support channels may depend on your location. Please try contacting them again during their operating hours.