This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi,
Anyone know the solution to a wrong office version installed? I am subscribed to the 365 version of microsoft but when I download and install office the 2019 pro is what gets installed and keeps asking me for a license.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi ChesterSy
Yes, this is a known bug, in your case, the steps in 1 above should solve the problem.
Hi ChesterSy,
We appreciate your time in posting your concern here at the Microsoft Community Forum.
We understand that you want to install Microsoft 365. Allow us to check this further and guide you on how you can get Microsoft 365 installed on your device.
• Are both Microsoft 365 and Office 2019 associated on the same Microsoft Account?
• Are you installing it on a Windows 10 device?
• Are you installing it from your Office account?
We'll wait for your response.
Hi
The issue is that the 2019 is asking me for a key even though i didnt install it hence i dont have a copy of an activation key. What I had since the last year is the 365. When i reformatted my laptop I was shocked why a pro2019 was installed instead of the usual 365.
Hi ChesterSy
I am Dave, I will help you with this.
1
Use this tool from Microsoft to remove all remnants of any previous Office Installation:
https://aka.ms/SaRA-officeUninstallFromPC
Restart (not shut down) your PC
Go to https://account.microsoft.com/services/ and re-install Office from there
2
If that method does not solve the problem, you may need to uninstall a previous Pro Plus licence key from your PC.
Close any open Office application
Go to this support page, if necessary select the Command Prompt tab
https://support.office.com/en-us/article/change...
From the drop-down menu, select the option appropriate to your system (for example, Office 64bit on Windows 10 64bit)
Follow the instructions to open Command Prompt as Admin.
Paste the first command into Command Prompt and press Enter.
Wait for that to complete, and note down the last 5 characters of the Pro Plus product key.
Paste the second command and replace XXXXX with the 5 characters you noted down.
Wait for that command to complete, and close Command Prompt
Open Word, you will then see a notification your account has Microsoft 365, click 'Get Started' and the licence on your Office will change to Microsoft 365.