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error code 8004de8a

Anonymous
2021-12-31T11:57:04+00:00

So i was using my school microsoft account to store files on onedrive.

All working fine until recently it says error code 8004de8a when i try to sign in on the onedrive app

this meaningless error code has no way to be check or looked up or reported to anyone because there is no actrive support on onedrive or microsoft website. just help articles which dont help.

i then signed into onedrive.live.com but it redirects to https://portal.office.com/ and i can only see that i dont have any office products.

its impossible to access onedrive via the APP or via website, so I am stuck

please help to resolve this problem for me and many others in same situation.

Microsoft 365 and Office | OneDrive | For education | MacOS

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  1. Anonymous
    2021-12-31T14:24:34+00:00

    Hi,

    Thank you for querying in this forum.

    From your description, it seems that you cannot sign in OneDrive client and OneDrive Online at the same time, and you encountered an error message in OneDrive sync client.

    At the same time, when you went to Office 365 portal and you cannot see any Office products.

    May I know if my understanding is right? If so, for the situation you encountered, we do understand the inconvenience caused and apologize for it. We have also tested it on our side and we cannot reproduce the same situation as yours.

    Given this situation, we’re sorry about it, since you mentioned you cannot access OneDrive Online, the best way to troubleshoot the issue is to report the issue to the related Team. So we suggest you contact the administrators in your organizations and open a support ticket in the Office 365 admin center via the steps in the articlefor further help. The support team there has the correct escalation channel for this case. This is also the most efficient way in handling this kind of issue.  

    Or you can also refer to the steps in the articleabove to phone support directly.

    Your understanding and patience will be highly appreciated. I hope you have a safe and a Happy New Year.

    Best Regards,

    Sukie

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