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Sensitive labels permission error

Anonymous
2021-07-15T07:49:48+00:00

A few days ago we deployed AIP at a user, with Office 365 E3 license, through the security and compliance center. We created three custom labels and added them to the default policy :Public, Confidential and Highly Confidential. Every time we try to apply the Highly Confidential label (the only one with the email encryption enabled) we receive the error: "Azure Information Protection cannot apply this label because you don't have permission to perform this action.Try again in a few minutes. If the problem persists, contact your help desk or administrator."

When we sign in to office 365 on the web all the labels works fine. We tried to reinstall the AIP client but the problem persists.

Thank you

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2021-07-15T09:33:56+00:00

    Dear customer,

    Please check the requirements: Requirements for Azure Information Protection - AIP | Microsoft Docs

    If issue persists, as you are talking about AIP client and are experiencing an issue on it, I kindly suggest you post a new thread on our specific support channel for expert help: azure-information-protection - Microsoft Q&A

    Sorry for that our category may have limited resources on checking the issues and questions on AIP.

    Thanks for your understanding and have a nice day!

    Best Regards,

    Linda

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