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@mention Feature Not Working

Anonymous
2022-01-28T15:45:20+00:00

The @mention feature is not working in Office 365 (both in the web browser and the desktop app). I encountered this problem while using Excel, but it similarly does not work in PowerPoint and Word. The file is saved to OneDrive and shared with the parties that I want to @mention. I also tried using different browsers (Chrome, Edge, etc.) and private / incognito mode. Please help, thanks!

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2022-02-02T20:13:59+00:00

    Thanks for your response! No, they are not receiving notifications. Their names won't even auto-populate when I begin typing @...

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  2. Anonymous
    2022-01-28T15:55:15+00:00

    Hello Alex,

    As you mentioned "@mention feature is not working", I would like to know whether the users are not receiving the email notifications when you use @?

    If yes, can you please share the OneDrive settings page: Open the OneDrive in the browser> Settings (Gear Icon)> OneDrive settings> Notifications> Notification Settings

    Appreciate your understanding!!

    Best Regards,

    Chitrahaas

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