Office IOS app creating duplicate documents

Question

Split from this thread.

Am having exactly the same problem. One moment it was working without issue, and now it’s duplicating the entries under recents. Quite annoying once you’ve opened several files because for each you have two identical entries. If you remove one from recents, both disappear… ����‍♂️

How did you fix it?

Answer 1

Hi Igor,

I deleted and reinstalled the app and the issue seems to have disappeared for now. Should it recur I’ll try resetting and see how that works out.

It’s Office version 2.58 on iOS 15.3.1

I’ll make sure to take screenshots also (hadn’t done so earlier).

Thanks.

Answer 2

This is happening to me and it’s mega annoying. Unfortunately deleting and reinstalling the iOS app does not fix this.

Also I noticed now if I open an office document from iOS files app, which in turn launches the office app it does not save the changes/sync. To make this feature work I have to open office and open the file from within the app (navigating to my files/iCloud Drive from in here). The changes to my word docs then save and sync to my iCloud Drive.

The office app seems pretty buggy in this incarnation.

Answer 3

Hello James,

We apologize for the inconvenience caused by this issue.

As I understand you face a problem with duplicated files in your OneDrive on iOS device.

Before moving forward, to understand a source of this behavior we need more detailed information about the situation you meet. So, please kindly share with us the information below:

1. May I know what version of Office you use? Please check for updates in AppStore.
2. Tell us your version of iOS. Open Settings > General > About.
3. Please provide the screenshots or photos of the issue.

We appreciate your understanding and I would like to ask you to reset OneDrive on your device. In Settings open OneDrive > tap on Clear Account Settings and restart OneDrive.

We will look forward to your reply.

Best regards,

Igor