Microsoft Authenticator - Catch 22

Question

Hi, All was well until my phone died and I had to borrow another one. I loaded the Microsoft Authenticator app on the borrowed phone and when I tried to add my work email account to the Microsoft Authenticator app, it asked for me to authorize on the app. Of course, I don't have that as I was trying to add the account to the Microsoft Authenticator app. I'm in a catch 22 and it is unclear how I escape. Help needed please.

Answer 1

Hello clarkmartin1968,

Thanks for posting in Microsoft community.

Based on your scenario, if you are using Office 365 for Business account,  we recommend you contact your Office 365 administrator disable MFA for your account, and your admin can help you enable again.

To disable and re-enable multi-factor authentication, please refer to following article:

Set up multi-factor authentication for Office 365 users

If the issue still persist, for further assistant, since we have dedicated support forum for authentication app, which is specializing to handling authentication related issue, so for further assistant, we recommend you that kindly post your thread in our dedicated Microsoft Authenticator app support forum, our dedicated expert engineer will better assist you on your issue.

I’m truly appreciating your cooperation in our forum community.

Best regards,

Nerissa

Answer 2

This forum is for discussing Microsoft Access database related issues. I'd urge you to repost your question in a more appropriate forum directly related to the application you need assistance with. Best of luck to you.