One note page not syncing

Question

I am using MS One Note on an iMac and iPad Pro. Most of the notebook I am using is syncing except one page, which is producing an error on both devices. The error I am receiving is: We couldn't sync your notes because the server is busy. We'll try again later. 

Page last synced on 1/13/22 | E0001469 cpfr6 10020 | 7b27b2ad-b07e-9741-b5e4-2d92041a97c0 202201141808

Please advise.

Thank you!

Andrew

Answer 1

Hi AndrewMiller_18,

I go through the post carefully. it seems that you get OneNote sync error, as for the issue, here are some suggestions:

1. Please go to OneNote for the web at www.onenote.com, check if you can open the notebook and edit your notes from here, if you have any unsynced notes, please back up them first.
2. The issue could be caused by corrupted pages/sections in your notebook. If notes in other sections and pages are synced well, please try copy/move the notes that don’t sync well by right click the sections/page>Move/copy it to a new sections or page and check the result.
3. To check if the issue related to your network environment, please turn off antivirus software or firewall temporarily if you have such configuration and check the result. You may also try to connect to another network to check if the issue gets solved.

We appreciate your understanding that sometimes the initial suggestions may not resolve the problem very soon. However, we can work together to narrow down and resolve the situation. So, Please kindly provide more information below to let us work further.

1. Have you changed anything on the page recently?
2. You may share results with us after try steps above.

Regards,

Clark

Answer 2

Hi AndrewMiller_18,

Please feel free to post back if there are any updates on the issue.

Regards,

Clark