Error code CAA20003

Question

Just purchased Microsoft 365 personal edition, I have used microsoft office through my previous job and university and have sign on registered on this computer. Trying to log into microsoft on my laptop with a new user and I'm getting the above error message. I am in the process of apply for jobs and need access urgently. Please help.

Also is there a helpdesk telephone number?

Abby

Answer 1

Hi AbigailCourtin,

Welcome to Microsoft Community and we regret the inconvenience caused to you.

It's more like an emergency, I will post the Helpdesk contact here: https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

I also provide you with some basic advice, hope it can help you first ^.^ Here is an article that includes more details about this, for your reference: https://support.microsoft.com/en-us/office/why-am-i-having-trouble-signing-in-to-microsoft-teams-a02f683b-61a3-4008-9447-ee60c5593b0f

0xCAA20003 - You ran into an authorization problem.

If the device has been enrolled in Azure AD and disables (not disconnected) only the global or device administrator can enable it

https://docs.microsoft.com/en-us/azure/active-directory/devices/device-management-azure-portal

Please refer this thread  so that learn more.

Thanks for your patience and wish a good day ^.^

Answer 2

Hi Mary,

Sorry to bother you.

Just want to see if you will need any further assistance through this post.

Thanks again and wish you a good day!

Best Regards

Norman