OneDrive files not saving correctly

Question

Hi,

So my issue is that I will save a document within OneDrive on my laptop.

If I were to close this document and try reopen it on my laptop, it shows an empty file rather than the document that has auto saved as I’ve sent along.

As you can imagine, this causes an unnecessary level of stress, as I then have to go on my mobile one drive app which shows the correct file then send it over to my computer for download.

I have no idea why this is happening, given the document is saving as it is being edited on my laptop.

Answer 1

Hi,

If I close document, and go back to where the folder it’s saved. It displays an empty document on my laptop.

I open it back open by going: OneDrive> Specific folder>file.

If I try open it through quick access, it displays an error saying sorry we couldn’t find your file, it was moved, renamed or deleted?

I have no idea why it’s happening, it has been an issue for a while. It appears to be creating duplicate files with an empty file displaying on my laptop and the correct file uploading to the cloud that can be accessed through the OneDrive IOS app.

Answer 2

How are you opening this edited doc, Recent Dos? or File Explorer>OneDrive folder?