Access Admin account without password while 'forgot password' feature is not enabled

Question

Hello everyone,

I've been stuck on this for quite a while so any help is highly appreciated!

Some months ago I created an admin account for my company with a company email adres. However, somehow I forgot the password of this account. Therefore, if I try to login on the following page: https://login.microsoftonline.com/common/login

The only page I can enter is 'I forgot my password'. However, this page only allows me to enter my email/username and a CAPTCHA. Once I enter this I get the following message:

You can't reset your own password because you haven't registered for password reset. If you can't sign in, you must contact your administrator to reset your password for you.After you can sign in again,register for self-service password reset, to make sure that you’re able to reset your own password in the future. If there are no other administrators in your organization, pleasecontact Support.

However, I AM the administrator so i can't log in to activate the password. If I click on 'contact your administrator' I receive an email on the mail I am using as email to log in to, which confirms the fact that the account I am trying to log in to is indeed the administrator account.

Lastly, If I click the link 'contact Support' I can choose between a few options. However, all options redirect me to a page stating: The resource you have requested is not found.

So in short;

I forgot the password of my admin account. To reset my password the admin must first activate this feature. However, I AM the admin. Does someone know how to fix this issue?

Thanks in advance!

Answer 1

Hello Nielsvg_s01,

Good day to you and thanks for your post in this community.

We appreciate your own efforts to reset your sole admin account but as the process stuck, so in such situation, you need to contact our data protect technical team because that team have only required permission and resources to reset sole global admin account. You can reach them via Phone support. We appreciate your co-operation.

Thank you. Stay safe and healthy.

Regards,

Ankita Vaidya