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Installation problem

Anonymous
2022-03-12T20:49:01+00:00

Every time I try to install Microsoft office 365 I get this message error code 30015-11 (3221356598) and error code 0-2031 (17002) I also disable all my antivirus and windows defender, every time it stops at 97% and gives me this message. I need assistance as fast as possible

Microsoft 365 and Office | Install, redeem, activate | For education | Windows

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  1. Anonymous
    2022-03-12T22:59:24+00:00

    Hi Ayman,

    Based on the error message you mentioned, please check if you have Admin account enabled on your computer.

    See the details in the following thread:

    Cannot Install Office 365. Error: 30015-11 (3221356598)

    Also, if the suggestion above don't work on your side, please try use SaRA tool to uninstall all your Office suite currently installed on your PC.

    Microsoft Support and Recovery Assistant

    Please let us know if you need any further assistance.

    Regards,

    Alex Chen

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