Locked out of 2fa

Anonymous 6 Reputation points
2021-08-16T01:05:13.663+00:00

Hello I changed my phone number and now I am locked out of outlook. I also don't have the authenticator app so I don't know what to do

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  1. Dave Patrick 426.2K Reputation points MVP
    2021-08-16T01:13:12.2+00:00

    Outlook.com (hotmail) is not currently supported here on Q&A. They're actively answering questions in dedicated forums here.
    https://answers.microsoft.com/en-us/outlook_com/forum/oemail

    If an account access problem then also try resetting via the account recovery form
    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  2. Milan Kruger 1 Reputation point
    2022-10-26T04:59:42.933+00:00

    Did you ever get help with this? I have been trying to get in to my account for a month now with no support from Microsoft.

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