Macro enabled Word document is not saving

Question

We recently deployed a macro enabled Word document at our organization. For most users, it works fine. For about a third of users, however, a few different save errors pop up.

1. Users click the save icon but nothing happens, the document doesn't save
2. Word says the disk is full (and therefore the document cannot save) when it isn't full

We've tried saving under different names and to different directories, which does not fix the error. We've also tried saving as a .docx when done using the macros, but for these users, it undo's the changes made by the macro.

Any help would be appreciated!

Answer 1

What does the macro do?

When the error occurs, are users editing the macro itself or the content inside the macro-enabled document?

In most cases, a macro should be stored in a macro-enabled template rather than in a document. Document with macros are more likely to trigger security settings in Word, so that the macros won't run properly.

Answer 2

I agree with Stefan about the use of templates vis-à-vis macro enabled templates, however it is impossible to evaluate code without seeing that code. Can you post the code?