Stuck in authenticator app sign in loop

Question

My Microsoft authenticator app tells me I have to "Sign in again to your account" because "Your information may have changed" (it hasn't a far as I know), and until I do so I "won't be able to approve future notifications". When I hit "continue" I am prompted to enter my PIN, which I do. After entering my PIN I am brought back to the app locked screen. When I hit "unlock" I am again prompted to "Sign in again to your account", and the above process repeats itself.

Answer 1

Hello, first it's a pleasure to be able to help you today.

My name is Georges C. welcome to the community.

Hello, try to follow this procedures

You can sign in on this page:

https://account.live.com/proofs/manage/addition...

Then scroll down to "Identity verification apps"

Then click on Turn off all existing apps.

Uninstall the authenticator app

Check you security information to see if its change or not

Install it the app again if you wanted to

Go back to the page where you removed it and this time choose to set up the app

https://support.microsoft.com/en-us/account-bil...

I hope this helps.

Answer 2

This happened to me within the past week as well. In my case, when I hit continue, I'm prompted to send a notification to my device, and then it sits there waiting for me to approve the notification (which I seemingly couldn't do, because I'm already in a workflow for approving a notification and am the one that set this second one from a part of the app that doesn't allow me to approve notifications!).

I finally realized that hitting the phone hardware back button a couple times brought me to the home screen of the authenticator app and I could approve the second notification, there. Things seem to have stabilized, for now.

Note, however, this trick only works for the scenario where our logon server just sends a notification you have to acknowledge. If, instead, it asks you to choose the proper number on your device, that will always get into this loop.