Excel Crashes with "Sorry we couldn't find https://d.docs.live.net". I cannot log into my Office Developer Account.

john weiss 21 Reputation points
2021-08-16T02:56:26.007+00:00

Until today, Excel was signed into my 365 Developer account, no problem.

Problem 1: Now it complains "bad username or password". The top of my Excel window says: "SIGN IN REQUIRED".

i can log into my Microsoft Account on the web with exact same username and password, no problem.

i use microsoft 2FA. It works at the web-login, no problem.

Problem 2: If i set a reference in a VB project to an Excel .xlsb file stored on a local disk, the reference is created, no problem.

But when i close and re-open the same book, Excel complains "Sorry we couldn't find https://d.docs.live.net....".

When i close this alert, Excel crashes.

Alternate problem: When i try to save the file which references an external .xlsb file, Excel hangs.

My OneDrive app reports "Up to date", but i'm not 100% positive the Developer account and OneDrive account use identical email-address. I don't know how to find out my Developer account email-address.

I reported these two problems together, because they both seem related to cloud, and both started at the same time. But they might not be related.

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,028 questions
Excel Management
Excel Management
Excel: A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.Management: The act or process of organizing, handling, directing or controlling something.
1,661 questions
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  1. Emi Zhang-MSFT 22,636 Reputation points Microsoft Vendor
    2021-08-16T09:26:21.077+00:00

    Hi @john weiss ,
    What version of Office did you install on your PC? How did you install the Office? Did you use the Office 365 Developer account to Office portal download and install Office application?
    I suggest you check the version of Office you're using, go to File- Account and provide the product information:
    123553-451.png

    You can also test in another PC and check if the account can sign in without problem.


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