How to disable MFA on Microsoft 365 global admin account

Nurudeen Oloyede 1 Reputation point
2021-08-16T06:23:10.557+00:00

Hi Guys,

I activated MFA on my azure global administrator account, i changed my phone and i forgot to setup Microsoft authenticator app on the new phone before i wiped the old phone.
Now I'm stranded and i can't access the admin center without MFA verification as it only asking me to verify via authenticator app no option like SMS or phone as i obviously didn't active that.

Pls help guys.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Vasil Michev 97,076 Reputation points MVP
    2021-08-16T07:14:08.53+00:00

    If you have another admin account, use it to reset your MFA status. If not, contact support: https://support.office.com/en-us/article/Contact-Office-365-for-business-support-32a17ca7-6fa0-4870-8a8d-e25ba4ccfd4b#BKMK_call_support