I'm getting this error "INTERNAL_SERVER_ERROR_Recurrence Correlation ID"

Question

I bought a new asus laptop with office home and student 2019. And while installing I am getting this Error "INTERNAL_SERVER_ERROR_Recurrence Correlation ID"

Answer 1

Good day.

We have been informed that Microsoft has fixed the redeeming issue, you may please redeem Office 2019 successfully to your account.

If there is any error message, please post back and we will work with you until we solve it together.

We look forward to your response.

Answer 2

Thank you for coming back and updating.

Microsoft has been working on this issue and will inform when it is fixed.

We will post in the thread when it's normal, kindly please wait.

Thank you for your patience.

Answer 3

I tried changing wifi network and I tried changing account too but the error remains the same and how much time it will take.

Answer 4

Good day

Thank you for using  Microsoft Community!

It seems that you have encountered an error message INTERNAL_SERVER_ERROR_Recurrence when redeeming Office 2019 HS.

We are sorry for the inconvenience the issue has caused.

Microsoft has been aware of this issue recently and has a team working to fix it and it should be resolved shortly, you may please kindly wait for some time.

You may please use Office Online to use Office on Website to handle documents as a temporary resolution.

This error mode may be caused by the Internet connection or account issue, you may still please follow the steps below to see:

You may change between WIFI/Network cable or 4G hotspot network to see if you can redeem.

Or you can create a new Microsoft account in account.microsoft.com to check if the redeem is normal in the new account.

Thank you for your time and effort in working on this issue.

Best Regards,

Silvia | Microsoft Community Support Specialist

---