Cannot drag and drop or paste anything into OneNote for Windows 10 App

Question

I am no able to drag and drop or paste files onto OneNote pages. I can just use the insert/file menu. I work on a surface pro 7. On another PC, everything is OK. Thanks

Answer 1

Hi LE BRUN Erwan,

Welcome to Microsoft Office Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that using OneNote for Windows 10 will be more efficient with drag, drop and paste of any file, picture or text into OneNote page. This might be affecting your studies or personal or business matters and this needs has to be address in timely manner.

As per your description, you are using Surface Pro 7 running on Windows 10 (based on the category of the thread) and OneNote for Windows 10. We believe that drag, drop and paste should be working fine for any OneNote desktop app to take notes effectively. However, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

1. Please share a screen recording or a screenshot with any error message you encounter for this issue. Please see guides here: Record your screen in PowerPoint and How to include a screenshot in your post.
2. Can you please share to us any troubleshooting you have tried so far?
3. When did this issue happen? Was there a recent Windows update or new application or antivirus installed on your device?
4. What files you usually drag and drop or paste (.pdf,.docx,.xlsx,,jpeg,.jpg)? Do you have a file reader (PDF file reader, Office Word, Office Excel and Photo reader)?
5. What is the version of OneNote for Windows 10? a.) To check, launch OneNote for Windows 10 and select the 3 dots in upper right hand. and select Settings. b.) After, look for About and let us know what version you have in your device.

We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.

Sincerely,

Kathy A.

Consumer M365 Forum Moderator

Microsoft Community

Answer 2

Hi,

1. If i try to drag and drop, i can't (i have this symbol) : If i try to copy and paste, i have this :
2. I tried to repair, then i tried to repair and it's still not working
3. When i get my new device. I've no antivirus installed. When i use any other computer, it works well !
4. I have a file reader. I've the problem with all files (.pdf,.docx,.xlsx,,jpeg,.jpg)
5. Version 16001.14326.20018.0

Thanks.

Answer 3

Hi LE BRUN Erwan,

Thanks for your timely response.

We appreciate that you have provided detailed answers to our question. Given that you already perform repair for OneNote for Windows 10, may we ask if you have tried to uninstall and reinstall? Please follow steps here: Install or reinstall OneNote for Windows

If uninstall and reinstall of OneNote for Windows 10 shows same issue where you are unable to drag and drop or paste. Then, kindly try to use OneNote 2016. This is an updated and free application in which you just need to sign into your personal Microsoft Account. Please see this download link: https://www.onenote.com/Download

We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.

Sincerely,

Kathy A.

Consumer M365 Forum Moderator

Microsoft Community

Answer 4

Hi LE BRUN Erwan!

We would like to follow-up if you are still having issues with drag, drop and paste on OneNote.

We want you to know that it is important for us it help you get your query answered/resolved.

We will wait for your response in the next 24 hrs.

Please answer back to this thread if you are still having the same problem and need further support.

Also, please allow 24-48 hours for us to get back to you.

Sincerely,

Kathy A.

Consumer M365 Forum Moderator

Microsoft Community

Answer 5

Hi LE BRUN Erwan,

Greetings from the Microsoft Community!

We have not been able to get a hold of you and we will have to proceed with the archiving of this thread.

We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please reach us again if any questions or issues arise. You can easily do so by posting a new question/query here in the Community.

If any additional assistance is needed, we will be happy to jump in and take a look.

Microsoft aims to give you the support you need and help you get the most out of your Microsoft devices, software, and services, so we want to share the following support resources where you can get helpful troubleshooting articles, tips, solutions, videos and more.

• Submit/create new thread in Microsoft Community using this link for new queries: https://answers.microsoft.com/en-us/newthread
• Office Self-Help Support site via **** **www.Office.com/Support**
• Learn how to use the new Office on our Microsoft 365 Training site: https://support.microsoft.com/en-us/Training
• Get the latest, know the newest and most improved Office features in Microsoft 365 @ https://support.microsoft.com/en-us/office/what-s-new-in-microsoft-365-95c8d81d-08ba-42c1-914f-bca4603e1426
• For users with active M365 subscription, you can get real-time ‘Phone or Chat Support’ with Microsoft Global English Support at http://Support.Microsoft.com/en-us/contactus

Thanks again for choosing Microsoft! We’re here when you need us.

Sincerely,

Kathy A.

Consumer Office Forum Moderator

Microsoft Community