Windows Server disabled start menu icon.

WardH 61

Hi,

I have an issue when I try to pin a program to the start menu. The initial pin on the menu is fine - the icon fires up the relevant program when I run it.

However if I try to reposition the icon some where else on the start menu it becomes disabled. So it stops responding to mouse clicks for program activation. All I can do with it is unpin it.

Any suggestions on how to resolve,

Thanks
Ward

Andy YOU 3,076 Reputation points

2020-07-24T10:53:23.337+00:00

HI
0.can you enter winver in command prompt on issue server and look the os version?
1.did you set startlayout policy for your server 2019?
2.did you use roaming profile on this server 2019?
3.if you install the latest update on this issue server ,will the same issue happen ?
4.if we use another user account to logon this issue w2019 ,will the same issue happen on the another user account ?
5.if we create a new local user on this issue w2019 ,will the same issue happen on this new local user account?
Andy YOU 3,076 Reputation points

2020-07-27T03:51:19.477+00:00

HI
Is there any progress on your question?
could you check the answer of mine ?
WardH 61 Reputation points

2020-07-27T15:07:27.307+00:00
Hi JiaYou-MSFT,

Thanks for your response.

Here are the answers to your questions:

The operating system is: Version 1809 (OS Build 17763.1369) same for domain controller and local server.

I did not set a startlayout policy - just worked of the defaults after OS installation.

I did not use a roaming profile.

I installed all updates available and the issue still happens.

I tried a another local account and can reproduce the issue. On my domain controller machine with another domain account and was able to reproduce.

Thanks,
Ward.
WardH 61 Reputation points

2020-07-28T04:47:11.253+00:00

Hi JiaYou-MSFT,

Thanks for your response.

Here are the answers to your questions:

The operating system is: Version 1809 (OS Build 17763.1369) same for domain controller and local server.

I did not set a startlayout policy - just worked of the defaults after OS installation.

I did not use a roaming profile.

I installed all updates available and the issue still happens.

I tried a another local account and can reproduce the issue. On my domain controller machine with another domain account and was able to reproduce.

Thanks,

Ward.
Andy YOU 3,076 Reputation points

2020-07-28T06:52:49.433+00:00

HI
6.if we pin other application to the start menu,will the same issue happen on other application ?
7.when the problem happen ,is there any log about your issue?
event viewer\windows logs\
application
system
Event Viewer – Applications and Services Logs – Microsoft-windows
apps
appxdeployment
appxdeployment-server
user profile service
winlogon
Andy YOU 3,076 Reputation points

2020-08-06T06:17:39.903+00:00

HI
Is there any progress on your question?

1 answer

Anonymous

2020-07-23T15:56:16.343+00:00

I'd check the operating system is patched fully.
https://support.microsoft.com/en-us/help/4464619

also try;
sfc /scannow
dism /online /cleanup-image /restorehealth

--please don't forget to Accept as answer if the reply is helpful--
Please sign in to rate this answer.
WardH 61 Reputation points

2020-07-27T06:52:45.243+00:00

Hi DSPatrick,

Thanks for your response. I did the steps as you suggested but the issue remained.

Thanks,
Ward

Here is the output:

Microsoft Windows [Version 10.0.17763.1369]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.1282

Image Version: 10.0.17763.1369

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Windows\system32>

Andy YOU 3,076 Reputation points

2020-07-27T08:49:22.877+00:00

HI WardH-0381
could you check the answer of mine ?
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Windows Server disabled start menu icon.

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