@mention for MAC

Question

Hello - my @mention in all microsoft applications to people within my organization keeps being removed. I found something online about how to fix this for PC users, but there is nothing for mac users. It was working up until a few weeks ago.

Answer 1

Hi

Thank you for posting the thread on our forum.

Based on your description, it seems that @mention feature on Mac keep being removed in all applications . (If my understanding is incorrect, please feel free to post back)

For the situation you encountered, we do understand the inconvenience it has made and apologize for it. We feel your pain due to this and we’re really feel sorry for it.

Please try the following steps to check if the feature can work well:

1. Make sure your office on your Mac was updated to the latest version, sometimes, the update can affect the use of some feature in office, for your reference: Update history for Office for Mac - Office release notes | Microsoft Docs
2. Got to Office for web to check if the mention feature can work well.
3. Use safe mode to check if other start ups caused this problem. For your reference: How to use safe mode on your Mac - Apple Support

***Disclaimer:***Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.)

4. Use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS

• On the Go menu, click Utilities.
• Start the Disk Utility program.
• Click the primary hard disk drive for your computer.
• Click the First Aid tab.
• Click Repair Disk Permissions.

We appreciate your understanding that sometimes the initial suggestions may not resolve the problem very soon. However, we can work together to narrow down and resolve the situation. So, Please kindly provide more information below to let us work further.

• Can you tell us your Word and Mac version to us?
• Word; Click Word>About Word then give us a screenshot.
• Mac: Click Apple icon>About the Mac .
• Can you give us a screenshot that show the @mention feature was removed in office applications?

Hope the suggestion can help you. And If there have any unclear or misunderstanding, please feel free to post back and we’ll continue to help you all the time!

Your understanding and patience will be highly appreciated! Hope you have a good day and keep safe!

Best regards,

Stacey