Help With Syncing Error 0xE0000B70

Question

I have been getting error messages regarding syncing on one of the tabs of a OneNote Notebook.

The tab was originally copied from a downloaded Notebook for the same version, and all of the other tabs are not experiencing the same issue.

This tab, which can no longer be opened, gives the error message: We couldn't open this section.

I have attempted a partial and a full repair, clearing the cash, and running Windows troubleshooter.

I don't need to preserve any of the data, I just want to delete the tab so that the Notebook can sync without an error, but it keeps coming back.

In the sync menu, I am receiving the following error: OneNote can't sync your notes right now. We'll keep trying. (Error code: 0xE0000B70 bjidj)

If anyone has any insight on how to proceed or prevent this from happening again, please let me know.

Thank you.

Answer 1

Hello,

Greetings for the day! Thanks for contacting Microsoft support and I'm glad to help you. Could you please try following steps to exclude the corrupted tab.

1. Please check the OneDrive status at this link provided by Microsoft - https://portal.office.com/servicestatus. This will give a detailed connection info about your PC or mobile
2. If everything is green in above link, kindly follow below steps. Else try the suggested workaround.
3. Install all Office updates from this link - https://support.microsoft.com/office/2ab296f3-7f03-43a2-8e50-46de917611c5
4. Try to logoff from OneDrive app (I hope this is would attempted already). Make sure you clear the temp files and do a safe reboot the machine. You can start Safe Mode using the F8 key during start up
5. If you encounter the OneNote not syncing when running the program, you can check whether it works normally on the Web Step 1: Launch OneNote, click File and select Info. Step 2: On the right window, right-click the link and choose Copy to continue. Step 3: Open the Web browser. Paste this link to the browser and hit Enter to open this notebook.
6. Verify this link to run the diagnosis for OneNote application. Try using the OneNote diagnosis tool. https://support.microsoft.com/office/299495ef-66d1-448f-90c1-b785a6968d45?omkt=en-gb&ui=en-us&rs=en-gb&ad=gb
7. Try to sync a notebook manually, especially when you are working with others on a shared notebook Step 1: Launch OneNote, click File and choose Info to continue. Step 2: In the pop-up window, click View Sync Status button on the right side to continue. In the pop-up Shared Notebook Synchronization window, click Sync Now to continue.

If nothing works, please follow below steps to reset OneDrive,

1. Go to Control Panel>User Accounts>credential manager>Windows Credentials, check if there’s any “OneDrive” credentials, if so, remove the credentials.
2. Right click the OneDrive icon > Settings > Account > Unlink this PC > Unlink this account
3. On the Windows’ task bar, Click the Window icon to bring up the Start Menu or type it in the search field “OneDrive.”
4. Click on the Windows icon to open the start menu.
5. After opening the start menu, type “OneDrive” into the search box. Click on OneDrive to open it. It will then ask you to sign in.
6. To sync the OneDrive changes, please run the "Onedrive.exe /reset" command in run.

Hope this information would be useful to you. Please feel free to get back if you need any additional info.

Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.