Unauthorized charges

Question

I would like to speak with someone regarding unauthorized charges that occurred every month over the course of 16 months. I checked my email as well as order history and neither reflect any purchases.

Answer 1

Go public. Phone support or online support will NOT address the 18 months part. They may allow you to cancel now and refund current payment, but not back payments. They simply don't have the authority to refund more. What they do have the authority to do is waste a lot of your time.

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What can you do?

Note: these instructions are for both a “multiple billing” problem, or an automatically renewed subscription you don’t want, and want a refund for.

#1 turn off “Recurring Billing” to prevent the charge.  But then there is a good chance they will disable your subscription for "non-payment" of the spurious early charges ... No-Win scenario

#2 instead of paying with a credit card, switch to buying "product Key cards" from electronics stores and submitting those keys so they can't steal your money.

#3 If you have been “multiple billed”, make this fraud PUBLIC. Shout it from the rooftops! It is long past time to allow the excuse multiple billing as a simple “accident” or to blame non-support on covid. Phone support is a job perfectly suited to be done from home! :

• call a cop
• complain to your federal/state/provincial government representative
• complain to the better business bureau
• complain in MS social media
• complain to an ombudsman
• complain to your local newspaper, news program
  Email: marketplace @ cbc.ca or https://www.cbc.ca/securedrop/
  https://cbc.radio-canada.ca/en/ombudsman
  EMAIL: 60min @ cbsnews.com (USA)
  Email: enquiry @ ombudsman-services.org (USA)
  other suggestions please …
  .

Contact Microsoft Support Global Customer Service Phone Numbers (Home & Bus) https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
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Even though MS still advertises Office 365 as including free "Support", they have taken steps to make it much harder for users to contact live phone support. MS is relying on their "virtual attendant" aka "A.I." (Artificial Intelligence, aka Artificial ID-10-T) to now deflect the cost of providing live support. Tweak your support request according to your problem.

.  *  Sign in with your Microsoft account

.  *  Go to: https://support.microsoft.com/en-us/home/expcontact

.  *  enter the details of your problem, ie “Cancel 365”

.  *  click Get Help / Contact Support button

.  *  Select the Product from drop down list, ie “Microsoft 365 and Office”

.  *  Click "Chat with a Support Agent" button

NOTE: You may have to repeat to the A.I. the request to talk to a live person multiple times before it gives up and passes you through

.  *  A representative from Microsoft may EVENTUALLY assist you further with the cancellation and refunds.
.

Via chat / Artificial Agent:
https://support.microsoft.com/en-us/contactus/
.
https://support.microsoft.com/en-us/windows/contact-microsoft-support-a15c90e3-d70d-e18e-3766-c25d4f972c40
.
https://support.microsoft.com/en-us/home/expcontact
.

Note: https://answers.microsoft.com/en-us/msoffice/forum/all/unauthorized-charge/a6c82a84-7535-481a-ab48-bb5aa6a78f36?messageId=82f47223-af49-4e06-8ac1-ac126309eefb
<snip>
I tried again through a different support chat and was quickly redirected to the same "billing support" chat where I left the chat open overnight. There was never a response in that 9 hour period.
</snip>
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Note: https://answers.microsoft.com/en-us/msoffice/forum/all/refund-from-auto-re-newed-9900-annual-subscription/4698b054-790e-49ae-b0ee-6f5bcf72906e
<snip>
That's great. Incognito worked to get me in contact. But there are still no agents ever available for billing and support.
</snip>
. Contact Microsoft Store Support: Sales Regions https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

Phone numbers by geographic sales region
.

. * Africa
. * Asia
. * Australia / Pacific
. * Europe
. * Middle East
. * North America/Central America / Caribbean
. * South America
.

Global Customer Service Phone Numbers (Home & Bus) https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
. How to investigate a billing charge from Microsoft https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible.
.

You may have better luck by embarrassing them in public, social media.

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Be publicly vocal about your complaints.  Post on social media

https://cloudblogs.microsoft.com/industry-blog/microsoft-in-business/media-comm/2017/04/18/microsoft-uses-social-media-create-customer-experience/
.

Facebook

https://www.facebook.com/pg/Microsoft365/posts/
. Post Complaints on Twitter https://docs.microsoft.com/en-us/microsoft-365/community/microsoft-365-on-social-media Go to above page for the following list

General

If you're having general issues with Microsoft 365, be sure to check the Microsoft 365 Service health status page and/or follow @MSFT365Status for information about any known service incidents.

You can reach out to Microsoft Customer Service & Support directly on twitter: @MicrosoftHelps.

Hashtag	Official Account
#Microsoft365	@Microsoft365
#MicrosoftDocs	@docsmsft
#MicrosoftSearch	@MicrosoftSearch
#MicrosoftLearn	@MicrosoftLearn
#M365CommDocs	@M365CommDocs
#MSUSPartner	@MSUSPartner

Messaging and Communications

Seeking help on Microsoft Teams? Include #MSTeamsHelp in your tweet.

Hashtag	Official Account
#MicrosoftTeams	@MicrosoftTeams
#Microsoft365Groups
#AzureAD	@AzureAD
#MSOutlook	@Outlook
#Yammer	@Yammer
#AdaptiveCards

---

Content Management

Seeking help on SharePoint and Content Management? Include #SPhelp in your tweet.

Hashtag	Official Account
#SharePoint, #SharePointSpaces	@SharePoint
#ProjectCortex, #Syntex	@SharePoint
#MicrosoftLists, #ProjectNucleus	@SharePoint
#OneDrive	@OneDrive
#MicrosoftStream	@MicrosoftStream
#MSFTViva

Office Suite
Hashtag	Official Account
	@Office
#OneNote	@msonenote
#Excel	@msexcel
#MSWord
#PowerPoint	@PowerPoint

	Power Platform
Hashtag	Official Account
#PowerPlatform	@MSPowerPlat
#PowerApps	@MSPowerApps
#PowerAutomate	@MSPowerAutomate
#PowerBI, #DAX, #PowerQuery	@MSPowerBI
#PowerVirtualAgents	@MSPowerVirtual
#Dataverse
#AIBuilder

Other Apps
Hashtag	Official Account
#MSVisio	@msvisio
#MSProject	@project
#MSWhiteboard
#MSForms
	@SkypeBusiness
	@MS_StaffHub
	@sway
	@MicrosoftToDo
#ProjectMoca

Development
Hashtag	Official Account
#SPFx	@Microsoft365Dev
#MicrosoftGraph	@Microsoft365Dev
#PnPPowerShell	@PnpPowershell
#PnPjs	@m365pnpjs
#M365PnP	@m365pnp
#CLIMicrosoft365	@climicrosoft365

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Answer 2

Hi ChristopherKendall1 -

Thanks for the response and you're welcome. Hope they solve the issue that you have.

Regards,

Kevin B.

Answer 3

Thank you Kevin for these suggestions. Some I've tried already. I feel like I'm spinning in circles. I will try the live chat. I appreciate your help!!!

Answer 4

Hi ChristopherKendall1-

I'm Kevin B. Windows user like you. I do apologize for the inconvenience, let me help you sort things out.

This community forum, unfortunately, we do not have access to your account. Since this request may require sensitive information, I highly recommend contacting Microsoft to process your cancellation and refund.

You can find Microsoft's local hotlines here: https://support.microsoft.com/help/28808

-Click Contact Support by clicking on this link:

https://support.microsoft.com/en-us/home/expcon...

-Select the Product

-Choose Billing and then click confirm

-Click "Chat with a Support Agent"

-Keep answering No until you get a live chat support.

Kindly wait for the representative from Microsoft that will assist you further with the refund.

Regards,

Kevin B.