Share via

Unlicensed active users vs deleted users

Anonymous
2022-10-13T13:52:01+00:00

I am working for a small company who outsource the day-to-day IT helpdesk issues. I do however have access to our Microsoft 365 admin center.

There are a lot of people who are still 'active users', but who are no longer working for the company. In my opinion, these people should be deleted as users, especially since some of them are now working for our competitors and try to log in from time to time.

The IT support company do not agree with me.

The users are unlicensed, and their sign-ins have been blocked.

Their emails have been converted to shared emails in order to retain the content.

According to the IT support company, that is sufficient and there is no security threat.

I would like to have some opinions from the Microsoft Community. Is this the best way to deal with previous employees? Should the email content not rather be moved to another mailbox, and the user completed deleted?

The company files are stored in OneDrive.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. NoOneCan 7,795 Reputation points Volunteer Moderator
    2022-10-13T15:00:36+00:00

    Which Office 365 Business subscription are you using?

    You can Place a Litigation Hold/ In-Place Hold on the mailbox. Step 2 - Save the contents of a former employee's mailbox: https://learn.microsoft.com/en-us/microsoft-365/admin/add-users/remove-former-employee-step-2?view=o365-worldwide

    Was this answer helpful?

    0 comments