Comment Notifications

Question

Comment notifications are great, but when you click on them in email can you force the document to be opened in the native desktop application instead of the browser?

Browser based Word is terrible for complex multiuser scenarios for a bunch of reasons and it would be highly desirable to have the desktop app open by default instead.

Answer 1

Hi

We're coming back and appreciate your patience!

By our test, please try the following steps to check if you can open the link in email in desktop not by browser.

Go to outlook>File>Advanced>Link Handling>check the box open supported hyperlinks to office files in office desktop apps>then reatart outlook

Once done, click the link in the email, it should open in desktop app.

But you shoud note: there are some scenario in which the link will not open in desktop app, please refer to below link

Open file links directly in Office desktop apps (microsoft.com)

Hope the information can help you. And if there have any unclear or misunderstanding, please feel free to post back and we’ll continue to help you all the time!

Really appreciate your understanding and patience .

Best regards,

Stacey

Answer 2

Hi

Thank you for posting the thread on our forum.

Based on your description, it seems that you want to know if can open the file include email notification in outlook by desktp app as default not open in browser. ( If there have any misunderstanding, please feel free to post back.)

We did a test in our end and we find it just can open in browser now. We did many test and search but we're sorry to tell you that we still can't find a solution now.

But please keep patient and give us a little time , we'll continue to investigate it and we'll post back to tell you as soon as possible once we have find a solution.

Reply you first because I'm afraid you'll wait too long, so I'll tell you the following first and we'll to have a depth search now.

We'll come back as soons as possible.

Your understanding and patience will be highly appreciated! Hope you have a good day and keep safe!

Best regards,

Stacey

Answer 3

Hi

May I know if you tried the suggestion we provided in above reply? Did your problem was fixed?

If you need any further assistance, please feel free to podt back.

Best regards,

Stacey