User Experiencing Android Device Intune Issue

Question

One of our customers has an Android phone running version 12 and Intune refuses to allow it access. The user received an access denied message when attempting to sign in.

Checking CA I can see that these are the two triggering policies when sign-in fails.

He’s installing Intune through the link provided by Outlook when signing into the app.

He’s able to sign into Intune and I can verify this in Azure. It’s Teams, Outlook, and OneDrive that are blocked by CA. There are 13 other Android users, but no one else is having this issue. It was working 10 days ago, and the user didn’t update the OS to his knowledge.

Can anyone help me on this?

Answer 1

Dear  DheemanDas,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

As per your description, it seems one of your customers with Android Phone receives an access denied error message when trying to access Intune!

We’d also want to help you on this question, but since our category focuses on general Microsoft Office installations, and now your issue involves Intune, our category may have limited resources on checking the issues and questions related to Intune.

To make sure you get expert help about your issue, we suggest you go to mem-intune-general - Microsoft Q&A to post a new question. This is a specific and dedicated channel for the issues related to Intune. The experts in this community are specialized to find the related answer to your concern. I hope Experts from that side will help you to address your scenario.

Meanwhile, as you mentioned that you get an access denied error message, I suggest that you include the screenshot of that error message in your new question, so that it becomes an easy process for the engineers from that side to investigate.

Thanks for your understanding, and don't hesitate to post in Microsoft Community. We will always do our best to help you. I hope you stay safe!

With Sincerest Regards,

Edwine | Microsoft Community Moderator