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I keep getting this same error message constantly - Is there anything I can do to fix this? (Error message in details)

Anonymous
2022-11-09T15:47:17+00:00

'Excel has run into an error that is preventing it from working correctly. Excel will need to close as a result. Would you like us to repair now?' When I select 'Yes' it never gets repaired. This happens constantly and prevents me from getting work done and has caused me to lose files. Is there anything that I can do to fix this?

Microsoft 365 and Office | Excel | For business | Windows

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Anonymous
2022-11-10T11:22:50+00:00

Hi William,

Thanks for your quick reply.

From the screenshot, it clearly shows that your Office is up to date.

Now that this issue happens any time you are using Excel and Word, I am afraid that your Office could have issues that may need to be fixed by performing an Online repair. This is more of like a fresh installation.

Due to this situation, I suggest we first do an Online repair via control panel and see if this will help us. Please see this article on how to do Online repair: Repair an Office application (microsoft.com).

If this doesn't solve this problem, please post back and we see the next step. And if you already performed online repair, sorry! let us know.

Apologies for the inconvenience. Thanks for your patience and cooperation.

Sincerely,   

Edwine | Microsoft Community Moderator

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  1. Anonymous
    2022-11-09T17:58:12+00:00

    Image

    I do also get the same issue/message when using Word.

    This happens anytime I am using excel.

    [PII masked by MSFT Moderator to protect your privacy]

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  2. Anonymous
    2022-11-09T17:20:26+00:00

    Dear William,

    Greetings! Thank you for posting to Microsoft Community.

    I'm so sorry for the inconvenience this issue has caused to your daily progress!! But don't worry. Let us work together and get a solution to this issue.

    Before giving any suggestions, please help us with the information below:

    1. Your Excel version. Open Excel > File > Account and take a screenshot of this page and upload it here. Please remember to mask any private information to protect your privacy.
    2. Please take a full screenshot of that error message and upload it here.
    3. May I know if other Office apps such as Word and PowerPoint work fine?
    4. Does this issue happen when you are working on a specific file or as long as you are working in Excel no matter on new or existing files?

    Apologies for the inconvenience. Thanks for your cooperation and patience. Looking forward to your response!

    Sincerely,

    Edwine | Microsoft Community Moderator

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