Excel program: there is a problem sending command to the program

Question

Excel program: "There is a problem sending command to the program"

Sudden occurrence after I did a "force shutdown" I can open Excel spreadsheets directly, but when they are contained in a folder I get the above message when I try to open them.

I also get "Owner locked? message occasionally/. How do I unlock?

Answer 1

Hi GMJ1047!

Thank you for writing to the Microsoft Answer Community Forum, I am Shakiru, an independent advisor and a user like you, and I am glad to be helping you out today.

I'm sorry to know you are experiencing this kind of issue.

However, you may need to do the following:

1. Click Start Windows >Click Control Panel, then search for Credential Manager and open it. Click Windows Credential > Generic Credentials, and then delete any item related to your Office account.

2 Go to file explorer locate: C:\Users\User_Name\AppData\Roaming\Microsoft\Excel (replace the user name with your user name, you can directly reach here by copying and pasting the following without quotes in Explorer address bar - "%appdata%\Microsoft\Excel") and see if it contains few files/folders. Move those files to some other location (i.e create a backup of those files/folders and delete all files/folders from here). Hence, make the Excel folder blank.

Now open the file and see if the problem disappears or not.

3. Reinstall the Microsoft office

Kind Regards, Shakiru

Answer 2

This is Microsoft Office 2007 On Windows 7.

Would reinstalling 2007 Excell help? Would a re-install affect existing worksheets

Answer 3

Office 365? Using File Explorer, the OneDrive folder or?