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Anonymous
2022-11-14T09:00:09+00:00

Hi, I get the following error message when trying to re-install Office-365. Please help! Problem Event Name: Application Name: OfficeSetup (19).exe Application Version: 16.0.15726.20202 Application Timestamp: 6361bbb8 Fault Module Name: KERNELBASE.dll Fault Module Version: 6.1.7601.24545

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2022-11-14T09:32:45+00:00

    Hello

    I am Prakash and I will be glad to assist you today with your question.

    Please follow below steps which will help to resolve the issue.

    1. Disable any Antivirus program or Windows firewall you may have for temporary purpose.
    2. Uninstall Office from Control Panel -> Programs and Features -> Select Office Uninstall -> Reboot your computer.
    3. Install Office with latest version from Office.com -> Sign in with your account -> Select Install office.

    In case of additional questions, reach out back to us, and we will be happy to help and try our best to resolve your issue.

    Best Regards, Prakash Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

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