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Hi there
I have run an eDiscovery search on a large volume of emails in a single mailbox which has produced results which I wish to export to a PST. However, when I go to the search results and choose export results, pressing "Export" does not appear to do anything at all. I have tried this with other, smaller searches and it has worked fine and the export has been produced. I am not the only person in my organisation experiencing this issue. Is there any advice or a fix available?
My original query was to retrieve all of the sent items from a single mailbox.
Thanks
Please see here for video of me attempting to export (cropped for confidentiality):
https://drive.google.com/file/d/1Sdysit79JaEoHatcNiXS4zWwnDwSTQ2z/view?usp=sharing
Since the issue is related to exchange online and we will update the most appropriate tag for you to get better help.
Hi KyleXu,
Thanks for your response. I actually did go and try advanced e-Discovery before you had responded. I got to the review set stage but I cannot export anything. The export and the download button are greyed out! I also could not find any information online about this.
Add your account to the eDiscovery Manger(Not eDiscovery administrator):
@Rob Maule
I am writing here to confirm with you any update about this thread now?
If the above suggestion helps, please be free to mark it as an answer for helping more people.
Amazing, it worked! I can't believe I was unable to find the answer to this anywhere else, thank you!
I have one further problem - when I export/download the results from the Teams Call/Meeting log e-discovery search, the subject it gives me does not include the actual subject of the meeting and none of the other fields appear to include this, either. Do you know where this is stored and how I can access it?
Thank you!
eDiscovery has retired, based on your description, I think this phenomenon is caused by a large of result. You could try to create another smaller eDiscovery for this mailbox to double check whether is this phenomenon related with the size of result.
I would suggest you try to use the new function in Microsoft 365 compliance and check whether is it could export data successfully.
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