Enabled External Email Forwarding

Question

I'm trying to enable external email forwarding, but I'm getting conflicting error messages.

I've followed the directions to open the anti-spam: https://docs.helpscout.com/article/1424-enable-external-forwarding-in-microsoft-365

That gives me the error “The command your tried to run isn’t currently allowed in your organization. To run this command you first need to run the command Enable-OrganizationCustomization”

So, I connected to Exchange Online:

https://docs.microsoft.com/en-us/powershell/exchange/exchange-online-powershell-v2?view=exchange-ps https://docs.microsoft.com/en-us/powershell/module/exchange/enable-organizationcustomization?view=exchange-ps

Then I ran the Enable-OrganizationCustomization command and recieved this error:

Enable-OrganizationCustomization: This operation is not required. Organization is already enabled for customization.

I'm not sure where to go from here. Any suggestions would be wonderful.

Answer 1

Dear Geoff B GHRF ,

Good day ,

Thanks for posting in Microsoft Community.

I understand that you having technical difficulties on enable External Email Forwarding on your O365 tenant. Before moving forward, I went through the mentioned link and steps , I would like to know do you have any issue to enable External Email Forwarding via SCC https://protection.office.com/antispam [ Security and compliance portal instead of PowerShell ? ]

Please check the status Via Get-OrganizationConfig | fl IsDehydrated

Please NOTE : Kindly wait for the propagation an hour -24hr is required for replication to take effect. After, you should attempt to enable external forwarding via the admin portal or PowerShell - Set-HostedOutboundSpamFilterPolicy -Identity Default -AutoForwardingMode On

NOTE : For your security and privacy , kindly don't mention any email address / password or other confidential information.

Let me know if the issue is still persist I look forward to your response. Thanks for your cooperation.

Sincerely,

Amul | Microsoft Community Moderator

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Answer 2

PS C:\Users\username> get-organizationconfig | fl IsDehydrated

IsDehydrated : False

Sorry about the delay, it wasn't easy finding my question again after logging out.

Answer 3

Hi Geoff B GHRF ,

Good day.

I hope you are doing well,

I am replying to follow up and I believe you had chance to check my suggestion over to your query, Please let me know if there is any further query on this thread.

Sincerely,

Amul | Microsoft Community Moderator