Powerpoint Presenter view doesn't display

Question

My powerpoint just flat out refuses to display anything in presenter view.

Yes, I've checked the box for "Use Presenter View" and try my single display laptop with both "Automatic" and "Primary Monitor".

Yes, I have checked "Disable Slide Show hardware graphics acceleration" in Advanced Options.

Yes, I have checked my NVIDIA control panel, and tried to download and install NView (to no joy because NView doesn't support my GPU).

I have a GeForce GTX 1050 Ti, with an Intel Graphics 630, with a Window 11 Home Feature Experience Pack 1000.22598.200.0

Answer 1

Hello KelvinChen6,

Thank you for your quick reply. In your case, we suggest you press alt+F5 on the keyboard at the same time to see if you can enter the Presenter View.

Also, what is your office version? You can click here for the office version.

Thanks again for your reply and look forward to sharing your test results with us.

Sincere greetings

Mavis - | MSFT Microsoft Community Support Specialist

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Answer 2

Thank you for the reply.

Onto the questions:

Come to think of it, I've never used presenter view on this device before.

I will and try to use safe mode or repair the ppt but I suspect something is making Powerpoint unable to recognize my laptop display as a sole single screen and instead display the slides on it directly.

Thank you.

Answer 3

Hello KelvinChen6,

Welcome to the Microsoft community and enjoy the time you've spent sharing detailed information. I understand that the problem is that the Powerpoint Presenter view doesn't display. If my understanding is wrong, please correct me in the answer. I am pleased to offer you assistance on this issue.

We fully understand the inconvenience caused by the problem and that the current situation can be frustrating. We sincerely apologize for the inconvenience that has been caused to you.

We need to understand the following information for further troubleshooting, in order to better help you solve the problem.

Have you been able to use Powerpoint Presenter View before?

If you were able to use Presenter View before, what did you do before this issue, eg update Office?

It is recommended that you try to open PowerPoint in safe mode and try again, some add-ins may be causing the problem. You can click here to learn how to enter Safe Mode.

If the problem persists in safe mode, it is recommended that you repair the office application, which may solve your problem.

We sincerely apologize for the inconvenience that has been caused to you. Your understanding is greatly appreciated! I hope you are keeping it safe and well.

Sincere greetings

Mavis - | MSFT Microsoft Community Support Specialist

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* Please mark and vote on this answer if it helps, as it will benefit more community members reading here.