Excel Crash - Microsoft Error Reporting log version: 2.0

Question

Excel 16.68, Operating System: Mac OS X 12.6.2 (Build 21G320)

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_INSTRUCTION

ExceptionEnumString: 2

Exception Code: 0x00000001 (0x0000000162ce4008)

Date/Time: 2022-12-17 13:27:43 +0000

Application Name: Microsoft Excel

Application Bundle ID: com.microsoft.Excel

Application Signature: XCEL

Application Bitness: x64

Application Version: 16.68.0.22121100

Crashed Module Name: CocoaUI

Crashed Module Version: 16.68.22121100

Crashed Module Offset: 0x00000000001230d8

Blame Module Name: CocoaUI

Blame Module Version: 16.68.22121100

UnsymbolicatedChecksum: DEE687437BC6DADC34153B35FBCB2C5B

Blame Module Offset: 0x00000000001230d8

StackHash: b6f80613601421c_0x000000001e88800a

Application LCID: 1031

Extra app info: Reg=en Loc=0x0407

Build Type: Release

Crashed thread Stack Pointer: 0x_00007ff7b5733af8

Crashed thread: 0

Answer 1

Hello AvFv,

I’m Gunasekar and I will be happy to help you out with your question.

Thank you for reporting this issue. Based on the shared details, it seems like the crash issue happening on Mac OS X version 12.6.2.

a. Is the issue appears in all the workbook? b. May I please know if the crash appears after opening the excel file or the application?

Follow the basic troubleshooting methods and let us know the Outcome.

1. Try safe Mode to exclude local environmental impact.

Check: safe mode/boot on Mac OS and see if the issue is caused by some cache or directory issue on the system side.

https://support.apple.com/en-us/HT201262

2. . Disable Add-ins manually.

Go to Apple menu > System Preferences > Extensions > All category to disable all third-party extensions.

3. If the issue persists, Uninstall and re-install the application.

https://support.microsoft.com/help/4414eaaf-0478-48be-9c42-23adc4716658

I hope this information helps. If you have any questions, please let me know and I’ll be glad to assist you further.

Best regards Gunasekar N

Answer 2

Hello Gunasekar,

Thank you for your answer and help. After trying all of your suggestions, I resolved the problem with the reinstallation of Excel: the Beta-version from the auto-update is ok!

(Problem occurred under Excel Mac Version 16.68 - solved with Version 16.69 (22121301).

Thanks for all replies!

Best regards

Answer 3

Hi

The crash log says:

Crashed Module Name: CocoaUI

CocoaUI is part of Mac OS.

Yours is the first report I've seen having this problem. The log doesn't give enough information to tell us whether there is a problem with Mac OS, Excel, or something else.

Your description tells us nothing about what led up to the crash, so we have almost nothing to work with here.

Please give Gunasekar5034's suggestions a try except for the uninstall/reinstall suggestion. Improper installation is rarely the cause of any crash on a Mac, so I can tell Gunasekar is a Windows Excel user based on the uninstall recommendation.. We need a lot more information, such as what steps were taken that lead to this crash.

Thanks.