Sharepoint app ios

Question

I am unable to login into the sharepoint app on iphone. all other 365 aps working fine. i get the following message:

the poeration couln't be completed

MALStatus= "ApiContractViolation", Tag = 962f4, error code = 3602, descrieption = (null), error6

everything works fine from every other device

Answer 1

Dear Ben Jackson5,

Thanks for posting in Microsoft community.

We test the SharePoint app on our side and we couldn't repro the same scenario.

Please try the following these steps:

1. Close all the Office apps.
2. Go to iPhone Settings.
3. In Settings, tap to select SharePoint app.
4. Slide to enable Delete Login Credentials.
5. Sign in again and check if the behavior remains.

Thanks for your understanding and cooperation! Have a good day.

Sincerely,

Sean | Microsoft Community Moderator

Answer 2

Dear Alexandru Butnaru,

Thanks for posting in Microsoft community.

We recommend you to post a new thread under the following categories, the support team there will kindly help you with your concern.

Have a good day.

Sincerely,

Sean | Microsoft Community Moderator

Answer 3

Hello. I have an issue with Sharepoint. I'm receiving invoices every month for a plan and money are deducted from my bank account, but I don't have access to that sharepoint. I cannot find any username to log in or anything else. In the same time I cannot chat with any support from commercial department. Can anyone help me with this issue, please :) ?