Microsoft Authenticator App issue - looping

Question

Hello Team,

I am trying to login to my email through Outlook app on my mobile which is asking Authentication on Microsoft Authenticator app, so I downloaded and trying to login through my email in the Authenticator app, but is says to open an Authenticator app to continue even though I’m currently on Microsoft Authenticator. It's like stuck in self loop. I have been stuck in this loop for quite some time now. Below is a screenshot.

Help would be much appreciated. Please let me know if it easy to show over video call.

Thanks,

Sarvani.

Answer 1

Hi Sarvani. I'm Greg, 10 years awarded Windows MVP, here to help you.

For Microsoft Authenticator app stuck in Verify your identity loop, see here:

https://community.powerbi.com/t5/Desktop/Micros...

https://answers.microsoft.com/en-us/outlook_com...

https://docs.microsoft.com/en-us/answers/questi...

https://support.microsoft.com/en-us/account-bil...

https://answers.microsoft.com/en-us/outlook_com...

https://docs.microsoft.com/en-us/answers/questi...

https://answers.microsoft.com/en-us/msoffice/fo...

https://www.reddit.com/r/Office365/comments/pr0...

https://www.reddit.com/r/Outlook/comments/ng6pt...

https://news.ycombinator.com/item?id=28834260

For further help if none of these work Contact Microsoft Support at https://support.microsoft.com/contactus. Explain the problem to the Virtual Assistant and keep asking for an agent, to get chat or a call back on week days.

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

______________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.