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Forms Erorr 631

Anonymous
2022-07-21T14:37:03+00:00

Hi,

I created a draft survey in Forms yesterday. I went back to it several times in the day to add questions to it, so know it saved and was working, but today when I open it I get an Error 631 message below? Can you help?

Sorry, something went wrong Please try again. Error code: 631 Technical detailsSession id: *******************, Correlation id: ****************

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  1. Anonymous
    2022-07-21T15:14:51+00:00

    Dear Tuggy_15,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you.

    As per your description, the issue you reported seems to be related to the on-going Service Incident. This issue was posted to the Service Health Dashboard (SHD) as incident FM402946- Users may be unable to access Microsoft Forms starting at2022-07-21 5:21 AM (UTC).

    **User Impact:**Users may be unable to access Microsoft Forms.
    **More info:**Integrated services which may be affected include:

    • Poll features in Microsoft Teams
    • Forms tab in Microsoft Teams
    • Quizzes in Assignments

    **Current status:**We've discovered that a co-dependent service has been interrupted, which caused impact to Microsoft Forms. We're re-routing traffic from affected infrastructure to healthy infrastructure, and we anticipate this to remediate impact.

    Tenant administrators can view current information and updates on SHD at the link here

    https://admin.microsoft.com/AdminPortal/Home#/servicehealth/advisories/:/alerts/FM402946

    This thread will be lock/closed for further posting as this allow other customers who are having the same issue to identify the information easily. We will update to the primary thread below once the issue is resolved or you can obtain the most recent information from SHD.

    And you can subscribe to this main primary post: Issue about forms code error 631 - Microsoft Community

    Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!

    Sincerely, 

    Waqas Muhammad

    ***Note: In the event that you're unable to reply to this thread, please ensure that your Email address is verified in the Community Website by clicking on Your Account Name > "My Profile" > "Edit Profile" > Add your Email Address > tick "Receive email notifications" checkbox > click on "Save".***

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