Microsoft 365 Admin password reset

Question

Hello,

I cannot reset my admin account password (at admin.microsoft.com)

When I try to reset password via "Forgot password?", I receive message "You can't reset your own password because you haven't registered for password reset."

Also, there is "If you can't sign in, you must contact your administrator to reset your password for you." message, but I'm an administrator. I have an access to my email, but cannot get reset code.

Clicking "contact Support" gives me an error: "The resource you have requested is not found."

Would appreciate any advices.

Answer 1

Dear igor Tsoy1,

Thanks a lot for your patience and understanding!

About how to delete domain from the old account, please kindly try to refer to these two documents: Perform an internal admin takeover and Remove a domain

In addition, sorry as I said last time, since you are the only administrator within your organization, we do not have permission to help you, in order to save your time, I still recommend that you directly by contacting our phone team dedicated to administrator-related issues for more support, please refer to: Get support for Microsoft 365 for businessand Global Customer Service phone numbers

Wish you have a wonderful day and always stay safe!

Best regards,

Kerry

Answer 2

Dear Kerry Chen,

thank you for reply!

Unfortunately, I'm the only administrator. The reason why I need to access this account - I want to delete domain that I own, because now I have another account and active Microsoft 365 subscription and want to use my domain for Exchange user.

Where should I go to delete domain from the old account? I can proof that I own this domain.

Answer 3

Dear igor Tsoy1,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

For your first question:" You can't reset your own password because you haven't registered for password reset", please kindly try to refer to this document: When you can't reset your Microsoft account password

if you are the only administrator within your organization, very sorry about resolving your issue, we don't have permission because the current forum channel you're posting focuses on Microsoft 365 for Business, especially Exchange Online builds. Therefore, in order to get further dedicated technical support and assistance, I highly recommend that you try again to contact our phone support team. For reference: Get support for Microsoft 365 for businessand Global Customer Service phone numbers

Your patience and cooperation will be highly appreciated. Hope you all the best!

Sincerely,

Kerry Chen | Microsoft Community Moderator

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