Share via

Duplicate billing

Anonymous
2022-04-13T21:34:10+00:00

I was billed twice for the $99.99 fee for annual subscription on the same day in May of 2021. How can I get this corrected?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-04-13T22:07:52+00:00

    Hi, ConstanceAring.

    I understand that you have received a duplicate charge from Microsoft. I suggest you contact microsoft billing support to report this error and request a refund. I will show you the way for you to speak with a support agent.

    Open the link below in a Private Browser Window.

    https://support.microsoft.com/en-us/home/expcon...

    On the page that opens, follow the steps below:

    1. Enter your problem and click <Get Help>
    2. Click <Login and Contact Support> at the bottom of the page
    3. Log in with your Microsoft account
    4. Under Products and Services, select the <Microsoft 365 and Office> option.
    5. Under Category, select <Manage Subscription> and confirm.
    6. Click "Chat with a Support Agent in Your Browser" and follow the onscreen instructions.
    7. An agent will help you shortly.

    ā†’ Refunds are usually processed within 3-5 days.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments